Important Update Regarding Bake

Updated 15 April 2026

We would like to inform you that following the decision outlined in our Customer Statement, all services related to trading in virtual currencies have been suspended as of 15 April 2026.

As of this date all crypto-asset funds accumulated in users' accounts have been converted into US dollars (USD) at the exchange rate effective on April 15, 2026. The converted US dollars are deemed as undistributed funds.

We will transfer these undistributed funds to the Custodial institution, which will be responsible for the safekeeping of funds and the execution of withdrawals.

Please note the following important conditions:

• Virtual currencies that lack an effective trading market, are no longer supported by a relevant blockchain, or otherwise cannot be liquidated will be deemed to have no dollar value and cannot be claimed in dollars or in specie.
• Any person claiming to be entitled to any undistributed funds may contact support here.
• The custodial institution will charge processing fees and account maintenance fees in accordance with its price list.

Users who wish to withdraw their funds prior to the transfer to the Custodial institution had the opportunity to do so until 14 April 2026 (inclusive).

For the most up-to-date Terms and Conditions, please refer to: https://assets.bake.io/docs/TNC.pdf

We thank you for your understanding during this period as we adapt our operations to the requirements of the MiCA regulation.

For All Customers

Support – Bake users can log into their accounts here, and can contact support about any difficulties here. Support may contact you from time to time for claim matters at the official email addresses claims@bake.io and support@bake.io.

Data Protection – Your personal data will be processed only for maintaining accounts and fulfilling legal obligations (including archiving and tax requirements) in accordance with applicable law, in particular the GDPR. If you have any concerns about your data, please contact support here.